Terms of service

Terms of Service

Agreement and storefront use

These Terms of Service describe the conditions for browsing the Liquid I.V. storefront and placing an order. By viewing pages, adding an item to a cart, or submitting an order, you agree to use the storefront lawfully, provide transaction information that is accurate, and follow the instructions shown during checkout. If you do not agree with these terms, do not use the ordering functions.

Catalog, prices, and availability

Product pages describe the items, package options, prices, and availability shown by the storefront. The catalog can contain different flavors, formats, and bundles, so review the selected option before submitting an order. Prices are displayed in USD. Product availability, descriptions, and prices may change as the store is updated. A change on a product page does not by itself change an order that has already been accepted for processing.

Orders and acceptance

Adding an item to a cart is not a guarantee that the item will remain available or that an order has been accepted. An order request is subject to the checkout process, successful payment authorization, inventory availability, and the information needed to fulfill the request. The store may contact the customer when a transaction detail needs clarification. The customer is responsible for reviewing the order summary, delivery address, selected options, and total before submitting the request.

Payment information

The store accepts the payment methods displayed during checkout, including credit/debit card payment where available. Enter payment details only in the checkout fields. Do not send a full card number, security code, PIN, banking password, or authentication code by ordinary email or phone. Customer support can assist with a non-sensitive order reference or a declined-payment question, but does not need a complete card number.

Shipping and delivery timing

The storefront ships within the United States only. Shipping is free shipping for eligible United States orders. Normal processing takes 1-2 business days, followed by normal transit of 4-6 business days. A tracking number is provided when an order ships. These are the stated operating timeframes for the storefront, and processing is distinct from transit. A customer should confirm the delivery address before submitting an order.

Cancellation, returns, and refunds

A cancellation can be requested before an order ships. After shipment, use the return process rather than treating a shipped order as cancelled. A 30 day no-questions-asked return is available, and exchanges are supported. For a no-questions-asked return or a return caused by a quality issue, the merchant pays return shipping. After an approved return is processed, a refund normally appears within 5-10 business days, depending on the payment provider and financial institution. The Refund Policy gives the operational instructions.

Support and communication

Customer support is available Monday through Friday from 9:00 to 17:00 at +19394172800 and support@jwenmt-1j.myshopify.com. Include the order number when asking about an order. The store address is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. Support communication should contain only information needed for the request and should never contain a complete payment credential.

Store materials and responsible use

Text, images, product names, and other materials presented by the storefront are provided for the shopping experience and should not be copied, altered, or used to mislead another shopper. Do not interfere with site operation, attempt to bypass checkout or security controls, submit false transaction information, or use the storefront for unlawful activity. A visitor may use ordinary browser and accessibility functions to view the pages and make a legitimate purchase.

Policies and updates

The Privacy Policy, Refund Policy, Shipping Policy, Contact Information, and other policy pages form part of the information governing the storefront experience. If a policy or storefront function is updated, the current version shown on the site applies to future use and future orders. Questions about an existing order should be directed to support with the order number so the response can address the relevant transaction context.