Contact information

Contact Information

How to reach support

Liquid I.V. customer support is available Monday through Friday from 9:00 to 17:00. Call +19394172800 or email support@jwenmt-1j.myshopify.com. These channels are for questions about products, order status, cancellation requests made before shipment, returns, exchanges, delivery, tracking, payment questions that do not require a complete card number, and quality concerns.

Information that helps

Include the order number and the name or email used at checkout when available. Explain what happened, what you are asking for, and whether the order has shipped. This lets support distinguish a general product question from a request about an existing order. Do not send a full credit/debit card number, security code, PIN, banking password, or one-time authentication code by email or phone.

Store address and scope

The store address is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. It is the address for customer correspondence and store identification. The storefront ships within the United States only, and the correspondence address does not change the delivery area. The storefront uses USD at checkout.

Returns, refunds, and timing

A 30 day no-questions-asked return is available, and exchanges are supported. Contact support before returning an item so the order can be identified and the applicable instruction can be provided. For a no-questions-asked return or a quality-issue return, the merchant pays return shipping. An approved refund normally appears within 5-10 business days after processing.

Contact before shipment

A cancellation can be requested before an order ships. If a package has already shipped, support can explain the tracking and return process described in the Shipping Policy and Refund Policy. The normal order timing is 1-2 business days for processing followed by 4-6 business days for transit, and a tracking number is provided when the order ships.