Shipping policy

Shipping Policy

Shipping area and cost

This storefront ships to addresses in the United States only. Shipping is free shipping for eligible United States orders, so no separate shipping charge is added for the offered delivery service. The delivery address entered at checkout must be within the supported area. Review the address and selected product options before submitting an order.

Processing and transit

The normal processing time is 1-2 business days. After processing, normal transit is 4-6 business days. Processing is the period in which the order is prepared before it ships; transit begins after the order leaves processing. These are the operating timeframes stated for this storefront and should be read together with the order confirmation.

Tracking and delivery questions

A tracking number is provided when the order ships. Use the order number and tracking reference when following the delivery. If the tracking reference is not visible or a delivery question needs review, contact customer support rather than sending payment credentials. The Track Order page explains the information to keep available for a status request.

Cancellations and returns

If you need to stop an order, request cancellation before shipment. Once the order has shipped, a delivery question should be handled through the tracking and return processes. The Refund Policy describes the 30 day return window, exchanges, quality concerns, merchant-paid covered return shipping, and the 5-10 business day refund posting estimate after an approved return is processed.

Support and address

Customer support is available Monday through Friday from 9:00 to 17:00 at +19394172800 and support@jwenmt-1j.myshopify.com. The store address is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. The address is provided for store correspondence and identification; it does not expand the United States-only delivery area. For a credit/debit payment question, use checkout and support without sending a complete card number.

Address review

Before submitting an order, review the delivery address and the selected package option in the checkout summary. If the address needs to be corrected, request a cancellation before shipment and place a new order with the correct information when appropriate. Support can explain the published process using the order number.