Track Order
Find the tracking reference
A tracking number is provided when an order ships. Keep the order confirmation and order number available. If the tracking reference is not visible, customer support can review the order status using the order number and the email address used at checkout.
Normal timing
Normal processing takes 1-2 business days. After processing, normal transit takes 4-6 business days. The store ships within the United States only, and shipping is free shipping for eligible orders. Processing and transit are separate parts of the delivery estimate.
Ask for help
Customer support is available Monday through Friday from 9:00 to 17:00. Call +19394172800 or email support@jwenmt-1j.myshopify.com. Do not include a full credit/debit card number, security code, PIN, or password in a tracking request. Support can review processing, shipment, tracking, cancellation-before-shipment, return, and delivery questions using the relevant order details.
Address and delivery scope
The store address for customer-service identification is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States. Delivery addresses must remain within the United States shipping area. If you need to cancel an order, request cancellation before shipment; after shipment, continue to monitor the tracking reference and use the Refund Policy for a return question.