FAQs
Where do you ship?
This storefront ships within the United States only. The shipping address entered at checkout must be in the supported area.
Is shipping free?
Yes. Shipping is free shipping for eligible United States orders placed through this storefront.
How long does processing take?
Normal processing takes 1-2 business days. Processing is the time before a shipped-order tracking number is issued.
How long is transit?
Normal transit takes 4-6 business days after processing. The transit estimate begins when the order leaves processing.
Will I get tracking?
A tracking number is provided when the order ships. Keep the order number available if you need help reading the tracking information.
Can I cancel an order?
A cancellation can be requested before the order ships. Contact support as soon as possible and include the order number.
What is the return period?
The store offers a 30 day no-questions-asked return period. Contact support before sending an item back so the request can be matched to the order.
Are exchanges available?
Yes, exchanges are supported. Support will review the order details and provide the applicable next instruction.
Who pays return shipping?
The merchant pays return shipping for a no-questions-asked return and for a return caused by a quality issue.
When will a refund arrive?
After an approved return is processed, allow 5-10 business days for the refund to appear. The payment provider or financial institution can affect the posting date.
How do I ask about a credit/debit card payment?
Do not send a complete card number, security code, PIN, or password. Contact support at +19394172800 or support@jwenmt-1j.myshopify.com Monday through Friday from 9:00 to 17:00.
How do I contact the store?
Customer support is available Monday through Friday from 9:00 to 17:00. Use +19394172800 or support@jwenmt-1j.myshopify.com. The store address is 10361 Bridgeway Dr, Indianapolis, Indiana 46234, United States.
What information should I include?
For an order question, include the order number and the email address used at checkout when available. Do not include unnecessary payment credentials.
Where can I find the store policies?
The footer links to the Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, Contact Information, Payment Policy, Cookie Policy, and Do Not Sell page. The About Us, FAQs, and Track Order pages are also linked there, so a customer can move between shopping and support information without a hidden route.